Information Office Assistant – Shopping Center

About the role

The Information Office Assistant will join the Center Management team of Golden Hall, providing professional customer service to visitors of the shopping centre. You will be the first point of contact, guiding guests, handling enquiries and supporting daily operations.

Key responsibilities

• Operate the Information Office, directing visitors to stores and informing them about promotions.
• Manage the centre’s call‑center line, offering directions and answering queries.
• Oversee customer‑service utilities such as strollers, wheelchairs and umbrellas.
• Make announcements via the loudspeaker system.
• Handle lost‑and‑found procedures and gift‑card transactions.
• Respond to the centre’s information email address.
• Assist with health and safety plans, store operator communications, and secretarial tasks.
• Support daily operations and initiatives related to Operations Excellence.

Required profile

• Excellent command of English; additional languages are a plus.
• Minimum three years of experience in a customer‑service or reception role.
• Strong organisational, communication and interpersonal abilities.
• Customer‑focused mindset, problem‑solving skills and ability to work under pressure.
• Willingness to work shifts, including weekends.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.

What we offer

• A passionate working environment within Greece’s largest urban regeneration project.
• A competitive compensation package aligned with experience, plus additional benefits.
• Opportunities for professional growth in a challenging, inclusive company.