Host / Hostess, W Costa Navarino (2027)

About the role

Costa Navarino, a resort destination in Messinia, Greece, is looking for a Host/Hostess to join its team. You will welcome and engage guests, manage reservations and arrivals and help deliver a seamless, personalized dining experience.

Key responsibilities

• Prepare and maintain daily reservation lists and allocate tables according to operational needs and guest preferences.
• Welcome guests professionally and provide service in line with brand standards.
• Manage guest expectations and respond to requests, concerns and challenging situations.
• Maintain and update guest profiles in the guest experience management system.
• Know menus, promotions and offerings well, using selling and upselling techniques.
• Communicate dietary requirements, allergies and special preferences to the Food & Beverage and Culinary teams.
• Keep the host stand and surroundings clean, organized and professional.
• Support daily operational preparations, admin tasks and handovers between colleagues and departments.
• Follow company policies, health and safety requirements and brand standards, and take part in company training.

Required profile

• High school diploma or relevant qualification in Tourism & Hospitality.
• Previous experience as a Host/Hostess, in Guest Relations, a Restaurant or hospitality role is preferred; luxury hospitality experience is an advantage.
• Fluency in English and strong verbal and written communication skills.
• Guest-oriented approach, customer service, selling and upselling skills, and ability to multitask in a fast-paced environment.
• Good negotiation and problem-solving skills; professional and presentable appearance.

Required skills

• Familiarity with restaurant reservation and point-of-sale systems is desirable.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural work environment.
• Use of Costa Navarino facilities, access to the online wellness platform, wellbeing initiatives, employee discounts and associate benefits worldwide.