Guest Service Agent, The Westin Resort, Costa Navarino

About the role

Costa Navarino, a sustainable destination in Messinia with four 5-star resorts, is looking for a Guest Service Agent for The Westin Resort. You will provide warm, professional and efficient service throughout the guest stay, handling check-in and check-out, guest requests, payments and other Front Office activities.

Key responsibilities

• Welcome and assist guests warmly and professionally
• Handle check-in and check-out accurately and efficiently
• Respond to guest requests, enquiries and complaints with timely follow-up
• Provide information on hotel facilities, services and local activities
• Handle payments, billing and Front Office documentation accurately
• Coordinate with other departments for smooth operations
• Support daily Front Office activities such as arrivals, departures, room status updates, loyalty programmes and guest communications

Required profile

• Minimum 2 years of experience as a Front Office Agent
• Bachelor's degree in Tourism, Hospitality Management or a related field (an advantage)
• Excellent command of written and spoken Greek and English; knowledge of another language is an advantage
• Good communication and organisational skills, able to multitask and prioritise
• Guest-focused approach, strong team spirit and commitment to high service standards

Required skills

• Good knowledge of Opera PMS and Microsoft Office
• Experience in a Marriott property is an advantage

What we offer

• Private medical plan
• Accommodation near Costa Navarino for eligible associates
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, task force assignments at Marriott hotels abroad and a multicultural work environment
• Use of Costa Navarino facilities, access to the online wellness platform, wellbeing initiatives, employee discounts and benefits worldwide