Guest Service Agent, The Romanos, Costa Navarino

About the role

The Romanos, a Luxury Collection Resort, part of Costa Navarino, is looking for a Guest Service Agent. You will provide personalized and attentive service to ensure a seamless and memorable guest experience while supporting the smooth daily operation of the department.

Key responsibilities

• Welcome guests and provide personalized, professional service
• Anticipate guest needs and respond to requests promptly and effectively
• Assist with guest check-in, check-out and payment procedures
• Promote Marriott programs and support hotel revenue through upselling
• Handle guest concerns and complaints with professionalism and courtesy
• Maintain effective communication and cooperation with all hotel departments

Required profile

• Minimum 2 years of experience as a Front Office Agent, preferably in a five-star hotel
• Bachelor's degree in Business Tourism, Hospitality Management or a related field
• Excellent command of written and spoken English; knowledge of Greek and an additional language is an advantage
• Strong organizational skills, with the ability to multitask and prioritize

Required skills

• Good knowledge of Opera PMS and computer systems
• Excellent communication and guest service skills

What we offer

• Private medical plan
• Accommodation near Costa Navarino (for eligible associates)
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, and task force assignments at Marriott hotels abroad
• Use of Costa Navarino facilities (subject to internal policies) and access to the online wellness platform
• Employee discounts and associate benefits at Marriott hotels worldwide