Golf Reservations Agent

About the role

Costa Navarino, a golf destination in the southwest Peloponnese with four golf courses and five 5-star hotels, is looking for a Golf Reservations Agent based in Messinia. The agent manages golf reservations, provides excellent customer service and supports the golf operations team so that guests can enjoy the courses and related facilities.

Key responsibilities

• Manage and coordinate golf tee time reservations by telephone, email or online systems, with accuracy and attention to detail.
• Tell guests and travel partners about course conditions, availability, rates and policies.
• Respond promptly and professionally to guest inquiries, requests and complaints about golf services.
• Work with the golf operations team to keep up to date on course events, promotions and scheduling.
• Help promote golf packages and services to maximise bookings and revenue.
• Keep accurate records of reservations, cancellations and no-shows.
• Follow Costa Navarino's service standards and health and safety policies.

Required profile

• Previous experience in a golf reservation or hospitality role is preferred.
• Strong English communication; other languages are an advantage.
• Excellent customer service skills, proactive and friendly approach.
• Ability to multitask, work under pressure and stay focused on detail.
• Team player with a positive attitude and ability to adapt to a dynamic environment.
• Preferred: Bachelor's degree in Business Administration, Tourism, Hospitality or a related field; familiarity with the Golf Manager system.

Required skills

• Proficiency in reservation software and MS Office applications.
• Experience with reservations systems and customer service is advantageous.

What we offer

• Compensation of 1,200 - 1,350 EUR gross per month.
• Ongoing training and development opportunities.
• Accommodation near Navarino Dunes for non-Messinian residents and meals on site.
• Private medical plan.
• Use of Costa Navarino facilities and free golf, according to policy.
• Access to the Support Room wellness platform and discounts at Marriott Hotels worldwide.