Front Office Team Leader, The Westin Resort, Costa Navarino

About the role

Costa Navarino, a sustainable resort destination in Messinia, Greece, is looking for a Team Leader, Front Office to join its team at The Westin Resort, Costa Navarino. You will support the smooth operation of the Front Office department, guide the team through each shift and ensure high standards of guest service.

Key responsibilities

• Coordinate the Reception team, delegate daily tasks and ensure smooth shift operations.
• Prepare daily documentation and keep accurate records of arrivals, departures and guest information.
• Welcome and assist guests promptly, efficiently and courteously.
• Ensure continuous desk coverage and smooth handover between shifts.
• Maintain up-to-date knowledge of hotel status, room types, daily functions, events, VIPs and group arrivals.
• Handle first-level guest complaints, follow up on issues and escalate when required.
• Coordinate with Reservations and Housekeeping on changes or discrepancies, and support the training and performance of Front Office team members.

Required profile

• Minimum 3 years of experience in the hotel industry, including Front Office operations.
• Previous supervisory experience in a five-star property is an advantage.
• Front Office experience in a team of more than 5 receptionists.
• Bachelor's degree in Business, Tourism or Hospitality Management is an advantage.
• Fluent Greek and English, spoken and written; knowledge of another foreign language is an advantage.
• Excellent organisational and communication skills, strong computer skills, and a high sense of responsibility.
• Previous experience in Marriott properties is an advantage.

Required skills

• Good knowledge of Opera PMS
• Microsoft Office

What we offer

• Private medical plan
• Accommodation near Costa Navarino (for eligible associates)
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural international work environment
• Use of Costa Navarino facilities (subject to internal policies), access to the online wellness platform, recognition initiatives, employee discounts and benefits worldwide