Front Office Manager

About the role

LUURA Paros Cliff, a luxury boutique hotel with 39 rooms overlooking the Aegean, is looking for a Front Office Manager. The role leads front office operations so that every arrival, stay and departure feels personal and seamless, and works closely with Reservations, Housekeeping, Concierge, Sales, Revenue and F&B to raise guest satisfaction and revenue.

Key responsibilities

• Lead and develop the Front Office team, building a culture of warmth, professionalism and hospitality
• Make every guest arrival, stay and departure personal, seamless and memorable
• Build strong relationships with VIP and returning guests and act on their preferences
• Work with Housekeeping, F&B, Spa, Reservations and Revenue for a connected guest journey
• Drive service standards, procedures and guest communication, and take ownership of guest feedback and service recovery
• Coach, mentor and train team members, and plan staffing and schedules
• Champion Front Office systems and tools, encourage natural upselling, and monitor guest satisfaction and online reviews
• Set the standard for professionalism, appearance, communication and teamwork, and champion LUURA's culture

Required profile

• At least 5 years leading Front Office in a luxury hotel, resort, boutique hotel or lifestyle hospitality brand, with excellent references
• Natural people leader, emotionally intelligent and adaptable
• Commercially minded, with experience upselling in a demanding environment
• Strong understanding of guest experience, front office operations, reservations, revenue fundamentals and service delivery
• Excellent English; additional languages are a plus
• Eligible to work within the European Union; pre-opening experience is an advantage

Required skills

• Confident use of hotel systems and technology
• Knowledge of reservations and revenue fundamentals

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide
• Discounts at the restaurants, bars and cafes
• Access to art, cultural events and live music nights
• Recognition such as surprise gifts and team celebrations
• Team spaces and comfortable accommodation where applicable