Front Office Manager

About the role

We are seeking an experienced Front Office Manager to lead our front‑office team and ensure exceptional guest experiences. In this pivotal role you will oversee daily operations, coordinate with other departments and uphold our service standards.

Key responsibilities

• Supervise and manage the Front Office team, including Reception, Concierge, and Guest Services staff.
• Ensure efficient and smooth daily front office operations, such as check‑ins, check‑outs, guest requests, and inquiries.
• Train, mentor, support, and develop front office team members to enhance their skills, performance, and service standards.
• Collaborate closely with Housekeeping, Reservations, Food & Beverage, and other hotel departments to guarantee a seamless guest experience.
• Implement, monitor, and maintain Front Office policies, procedures, and service standards.
• Handle guest complaints and special requests professionally and effectively.
• Analyze guest feedback and identify opportunities for continuous improvement in service quality.
• Ensure accurate shift handovers and proper communication of pending operational matters.
• Maintain compliance with health, safety, security, and company regulations.
• Support departmental objectives and contribute to overall hotel operational efficiency.

Required profile

• Proven experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role in hospitality.
• Experience in a 4‑ or 5‑star hotel environment is an advantage.
• Strong leadership, team management, communication, and interpersonal abilities.
• Customer‑service orientation with a commitment to guest satisfaction.
• Good knowledge of Front Office procedures and hotel operations.
• Excellent command of English; additional languages are a plus.
• A degree or diploma in Hospitality Management, Tourism Management, or a related field is advantageous.

Required skills

• Proficiency with hotel Front Office software.
• Experience using Property Management Systems (PMS).