Contact Center Representative (Maternity Replacement, 10 Months)

About the role

AIG Europe S.A. (Greece branch) is looking for a Contact Center Representative to cover maternity leave for 10 months. The role sits within Global Functions, which covers services such as Business Operations, and involves handling customer enquiries by phone and email while following quality standards.

Key responsibilities

• Answer incoming calls and reply to customers' emails
• Handle customer enquiries by telephone and by email, and follow up calls where necessary
• Explain procedures, answer questions and provide information to clients
• Maintain and improve quality results by following standards and guidelines, and recommend improved procedures
• Research, identify and resolve customer queries and complaints using the applicable software, escalating priority issues
• Document all call information according to standard operating procedures, complete call logs and reports

Required profile

• Relevant professional experience in the insurance or financial sector is considered an asset
• A Bachelor's degree is a plus
• Ability to analyze problems and solve them, organizational skills and attention to detail
• Team player

The company asks team members to be primarily in the office, and offers a Total Rewards program covering health, wellbeing, financial security and professional development.