Bilingual French/English Customer Care Specialist

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a bilingual French/English Customer Care Specialist in Piraeus. The specialist acts as a brand ambassador, resolving customer inquiries accurately, efficiently and respectfully while maintaining high customer satisfaction.

Key responsibilities

• Track and follow cases so they close efficiently and on time
• Maintain high customer satisfaction while representing a major brand
• Handle technical-based customer assistance by voice, chat, email and other channels
• Escalate unresolved cases to second-level support Interaction Experts
• Communicate verbally and in writing, and empathise with customers facing issues to help them resolve them
• Answer product and inventory questions and process customer and payment details
• Work independently and as a remote team player, adapting to process and information changes

Required profile

• Bilingual French (C1/C2) and English (C1/C2) speaking and writing; support is available in the main language and in English
• 1-2 years of experience in customer support or technical support, especially with fashion functions
• Proven customer communication experience by chat, email and phone
• Willingness to work in rotating shifts, including weekends and holidays when needed
• Willingness to undergo a background screening

Required skills

• Strong written and oral communication
• Problem-solving and critical thinking
• Good working knowledge of systems, the internet and PC software such as Microsoft Office

What we offer

• Gross monthly salary of 1,150 EUR (14 payments per year)
• Private health and life insurance with Generali
• Transportation allowance of 65 EUR gross per month
• Meal allowance of 85 EUR net per month
• One extra paid day off after the first year