Bilingual Italian/English Customer Care Specialist (Back Office)

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a bilingual Italian/English Customer Care Specialist for its back office in Thessaloniki. The role provides accurate, efficient and respectful service to customers by phone, chat and email, measured against performance metrics.

Key responsibilities

• Provide customer assistance by voice, chat and email
• Take part in department initiatives, give feedback and updates, promote collaborative solutions and support colleagues
• Solve problems with the customer's satisfaction as the main goal
• Communicate clearly and correctly both verbally and in writing

Required profile

• Bilingual Italian (B2/C1) and English (B2), speaking and writing
• Customer support or technical support experience, especially with a help desk or IT functions
• Proven customer communication experience by email and phone
• Ability to work independently and as a remote team player
• Adaptable to process and information changes
• Willingness to undergo a background screening

Required skills

• Problem-solving and critical thinking
• Strong written and oral communication
• Working knowledge of external systems and PC-based internet and software applications such as Microsoft Office

The company offers competitive industry salaries and comprehensive benefits, encourages internal mobility and professional growth, and states that it is an equal opportunity employer.