Cluster Housekeeping Head

About the role

The Cluster Housekeeping Head oversees the cleanliness, hygiene and operational excellence of all LUURA properties across several operation areas, leading housekeeping for guest rooms, public areas, spa facilities and laundry services. The role ensures consistent standards, efficient workflows, staff training and compliance with hygiene and safety regulations, while maintaining exceptional experiences for guests and employees. The position is based in Paros.

Key responsibilities

• Recruit, select, onboard and integrate housekeeping staff, and manage team turnover
• Lead, mentor and supervise supervisors and teams across rooms, public areas, spa, retail and laundry
• Plan and run training on cleaning standards, hygiene protocols, guest interaction and safety
• Oversee daily operations, shift alignment, coverage during peak hours and team scheduling
• Supervise room preparation, public area and spa cleanliness, and conduct daily operational checks
• Manage laundry operations, uniform operations and the inventory of amenities
• Carry out regular audits, inspections and spot checks, and work with Front Office, F&B, Security and Maintenance
• Monitor KPIs, incident reports and guest feedback, and prepare reports for senior management
• Oversee budgets and manage procurement of uniforms and supplies

Required profile

• At least 8 years of housekeeping experience, including 3 years overseeing multiple properties
• Proven experience managing rooms, public areas, spa, laundry and retail areas in hotels, resorts or large properties
• Pre-opening experience required
• Fluent English; additional languages are a plus
• Eligible to work in an EU country
• Physically fit and able to supervise teams and carry out inspections

Required skills

• Knowledge of housekeeping standards, hygiene protocols, laundry operations and safety regulations in Greece
• Experience creating SOPs, manuals and training programs
• Leadership, organizational and communication skills

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide
• Discounts at restaurants, bars and cafes
• Access to art, cultural events and live music nights
• Recognition such as surprise gifts and team celebrations
• Team spaces and comfortable accommodation where applicable