Branch Operations Director – Insurance

About the role

The Administrative Director will play a key role in ensuring the effective administration and smooth operation of the company. Reporting to senior management, the role covers a broad operational scope across the branch network, requiring strong organisational and coordination skills and a solid understanding of insurance regulatory and employment frameworks.

Key responsibilities

• Ensure the smooth operation of branches, facilities and related infrastructure.
• Follow up on outstanding administrative and operational matters, guaranteeing timely resolution.
• Review administrative and operational processes and identify opportunities for improvement and greater efficiency.
• Ensure compliance with applicable insurance and employment legislation.
• Work closely with senior management on operational priorities, issues and initiatives.
• Monitor consistent implementation of company policies, procedures and operational standards across the branch network.
• Oversee administrative personnel and branch managers, fostering effective communication and collaboration.

Required profile

• University degree in Business Administration, Economics, Finance or a related field.
• At least 5 years of relevant professional experience in a similar administrative, operational or managerial position, preferably within the insurance sector.
• Strong knowledge of insurance legislation and regulatory requirements.
• Very good knowledge of employment/labour legislation.
• Good command of the English language.
• Proven experience coordinating teams and multiple operational functions with strong organisational, leadership and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Ability to operate effectively in a complex, multi‑site organisation and work closely with senior management.

What we offer

• A competitive remuneration and benefits package.
• A dynamic and supportive working environment.
• Opportunities for continuous learning, professional development and career growth.