Bell Trainee – Luxury Resort (2027)

About the role

Costa Navarino, a destination in Messinia with four 5-star resorts including The Romanos, a Luxury Collection Resort, is looking for a Bell Trainee. You will support the Front Office team in delivering excellent guest service while gaining hands-on experience in hotel operations and building a foundation in luxury hospitality.

Key responsibilities

• Welcome guests according to brand standards and direct them to the reception area
• Load and unload luggage from vehicles and deliver it to rooms, and offer valet services
• Keep guests' luggage secure, store it safely and give guests a receipt
• Answer guest questions and escalate issues to a supervisor
• Be aware of daily functions, events, VIP and group arrivals
• Escort guests to rooms and provide room information
• Report guest, group and technical issues, and ensure equipment is well maintained
• Promote the hotel's online reputation by encouraging guests to leave reviews
• Transfer guests with a golf buggy within the resort on request
• Follow health and safety rules, hotel policies, SOPs and brand standards

Required profile

• Excellent knowledge of English; an additional language is an asset
• Driver's licence

Required skills

• Excellent knowledge of Opera PMS
• Excellent knowledge of MS Office

What we offer

• Private medical plan
• Accommodation near Costa Navarino for eligible associates
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural work environment
• Use of Costa Navarino facilities, access to the online wellness platform, wellbeing initiatives, employee discounts and benefits worldwide