B2B Sales Manager

About the role

The B2B Sales Manager oversees teams that support moderately complex accounts, driving revenue growth and customer success across an assigned territory. The role combines leadership, forecasting, and strategic client relationship management to ensure consistent sales performance and high satisfaction.

Key responsibilities

• Lead, develop and motivate sales team(s) to meet weekly, monthly and quarterly targets while maintaining high customer satisfaction.
• Provide accurate sales forecasts and ensure CRM data is up‑to‑date.
• Remove internal and external roadblocks, supporting the team in closing opportunities.
• Monitor call time, productivity and conduct weekly performance reviews and coaching sessions.
• Analyze performance and customer trends to create strategic sales plays and best practices.
• Stay informed on product/service developments and market trends, sharing insights with the team.
• Act as escalation point for client issues, responding promptly.
• Maintain balanced communication with the Sales Director and external clients to foster strategic relationships.
• Collaborate on reporting, forecasting and alignment with operating plan targets.
• Work with internal resources and partners to build coaching and training programs focused on customer success and revenue retention.

Required profile

• Passion for sales and delivering superior customer experiences.
• Ability to think quickly, act decisively and forecast sales outcomes.
• Strong leadership skills with experience coaching and developing sales teams.
• Capacity to manage moderate variability and change in territory or client complexity.
• Excellent communication skills for internal and external stakeholder engagement.

Required skills

• Proficiency with CRM systems.