Air Logistics Aerospace Operational Care Specialist (24/7)

About the role

The Aerospace Operational Care Specialist ensures that AOG (Aircraft on Ground) shipments are handled to the highest standards, providing a seamless and excellent customer experience around the clock.

Key responsibilities

• Arrange transport and customs for aerospace shipments and monitor their progress.
• Maintain active communication with customers, internal Kuehne+Nagel stakeholders and third‑party suppliers.
• Create files, plan transport, manage customs documentation, monitor status, issue pre‑alerts and provide quotations based on SLAs.
• Execute tasks accurately and on time, correct data quality issues and handle exceptions, deviations and escalations.
• Deliver proactive customer communication via email, phone or dedicated online portals.

Required profile

• Strong English communication skills.
• High commitment, motivation, teamwork ability, flexibility and strong self‑organization.
• Open‑mindedness to new challenges and ability to articulate clearly.
• Availability for 24/7 support and shift work.

Required skills

• Proficiency in MS Office (Excel, PowerPoint).

What we offer

• Aerospace operational tasks including file creation, transport planning, customs handling and status monitoring.
• Pro‑active customer communication and interaction with internal and external stakeholders.
• Competitive salary €16,000 – €17,000 gross per year.