Client Services Manager (Project Manager) - Healthcare & Market Research

About the role

IDR is a global expert network founded in 2020, connecting businesses with specialized industry professionals to deliver fast, reliable and cost-effective insights. It is looking for a Client Services Manager focused on healthcare and market research, a client-focused professional who enjoys building client relationships, managing complex projects and delivering high-quality service in a fast-paced, international environment.

Key responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and ensuring an exceptional client experience.
• Manage multiple healthcare and market research projects simultaneously, from initial client requests through completion.
• Coordinate expert consultations, interviews and research engagements with healthcare professionals, industry specialists and other subject matter experts.
• Partner with global Operations and Research teams to ensure timely execution, appropriate expert matching and high-quality deliverables.
• Anticipate client needs, give proactive updates, manage expectations and resolve challenges efficiently.
• Perform quality assurance reviews of deliverables against client requirements and internal standards.
• Maintain accurate project documentation, client communications and CRM records, and monitor timelines, priorities and performance.
• Ensure compliance with confidentiality, data protection, information security and expert network standards, including GDPR requirements.

Required profile

• Bachelor's degree in Business Administration, Healthcare Administration, Life Sciences, Marketing, Market Research, Communications or a related field.
• At least 5 years of professional experience in client services, account management, project management, market research or a similar client-facing role.
• Experience in healthcare and life sciences across market research agencies, consultancies and pharma clients.
• Previous experience in an expert network, healthcare market research agency, pharmaceutical research organization or B2B professional services company.
• Legal authorization to work.
• Preferred: familiarity with qualitative market research methods such as expert interviews and in-depth interviews (IDIs), experience supporting pharmaceutical or healthcare consulting clients, knowledge of healthcare terminology and research processes, experience managing international client accounts, and Greek language proficiency.

Required skills

• Strong project management skills, coordinating multiple projects and competing deadlines.
• Previous experience managing relationships with project managers at client teams.
• Excellent written and verbal English, stakeholder management and relationship-building.
• Preferred: CRM systems, project management platforms and reporting tools.

What we offer

• Competitive base salary and performance-based bonus opportunities.
• Private healthcare insurance.
• Paid annual leave and other statutory leave entitlements.
• Professional development and career growth opportunities.
• Exposure to international clients and a multicultural working environment.