Customer Experience Insights & Projects Specialist

About the role

Public Group is an omnichannel retailer of home living, tech and entertainment operating in Greece and Cyprus, with 60 stores, 3 eShops and a network of digital properties. As a Customer Experience Insights & Projects Specialist in Marketing, you contribute to customer engagement, loyalty and lifetime value.

Key responsibilities

• Execute strategies and drive projects that improve the customer experience across all touchpoints, aligned with company goals and brand values
• Manage the gift card program, own its marketing plan, grow usage and monitor sales performance, including support for third parties
• Take part in customer strategic projects such as the loyalty scheme
• Track CX metrics such as NPS and CSAT, and collect and analyse customer feedback from surveys, reviews and other sources
• Work with marketing, sales, web fulfillment, product development and customer support to deliver a seamless experience, and advocate for the customer internally
• Handle escalated issues empathetically, identify recurring problems and propose systemic solutions
• Present CX performance reports such as Voice of the Customer to senior leadership and recommend improvements based on data

Required profile

• BSc in Marketing or a relevant field
• 1-3 years of professional experience, ideally in retail
• Excellent written and spoken English
• Creativity, innovative thinking, enthusiasm and results orientation

Required skills

• Excellent knowledge of MS Office, especially Excel

What we offer

• Competitive compensation and benefits package with a performance-based bonus
• Life and health insurance
• Flexible hybrid working model
• Psychological support via a professional helpline
• Career growth and continuous learning programmes
• Employee wellness programme with office Pilates and sports teams
• Company shuttle buses and access to the employee app OrangeGen