Technical Department Administrative Assistant

About the role

We are looking for a Technical Department Administrative Assistant to support the smooth and efficient operation of our Technical Department. The role combines daily operational coordination, client and partner follow‑up, service and contract monitoring, reporting, and administrative support, working closely with the Technical Manager and internal teams to ensure tasks are properly tracked, processes are well organized, and customer commitments are delivered on time.

Key responsibilities

• Monitor and maintain daily operations within the Ticketing Portal, including tickets, tasks, contracts and customer records.
• Coordinate and follow up with clients and partners regarding open tasks, service requests and updates.
• Collaborate closely with the Technical Manager and internal departments to ensure smooth day‑to‑day operations.
• Review and verify automated service reports for accuracy, completeness and timely delivery.
• Monitor contract consumption, expiry dates and renewals, ensuring timely follow‑up.
• Manage the Technical Department personnel schedule and support internal team planning.
• Prepare and distribute weekly, monthly and quarterly operational reports.
• Maintain up‑to‑date records of employees’ CVs, certifications and technical qualifications.
• Coordinate per‑call support requests, prepare and dispatch service agreements, and follow up on customer approvals.
• Coordinate project sign‑offs and ensure timely follow‑up, completion and proper documentation storage.

Required profile

• Minimum 3 years of experience in a similar coordination or administrative role, preferably within an IT environment.
• Good understanding of Technical Department operations and procedures.
• Strong working knowledge of MS Office, particularly Word, Excel, PowerPoint and Outlook.
• Fluency in Greek and English, both written and verbal.
• Professional and business‑oriented mindset with strong organizational and time‑management skills.
• Ability to take initiative, work independently and follow tasks through to completion.
• Ability to work effectively under pressure and within deadlines.
• Results‑oriented approach and strong sense of responsibility.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook

What we offer

• Competitive salary based on qualifications.
• Continuous training and development in a fast‑growing environment.
• Access to advanced security and infrastructure training labs for hands‑on learning and skill development.
• Provision of all necessary technology equipment to effectively perform the duties of the role.
• A modern and professional workspace.