Talent Acquisition Operations Lead

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a Talent Acquisition Operations Lead in Thessaloniki. This is an operational, hands-on role focused on leading a team, managing end-to-end onboarding, implementing scalable solutions and optimizing the candidate experience. The lead works closely with recruiters, HR teams and hiring managers.

Key responsibilities

• Lead, guide and mentor the team, set performance expectations, run regular evaluations and foster continuous improvement.
• Oversee end-to-end onboarding, including background checks, contracts, hiring activities and onboarding documentation.
• Manage the applicant tracking system (ATS): administration, configuration, optimization, user training and support, working with IT and vendors.
• Develop recruitment metrics and KPI reports, use data to identify trends and improve processes.
• Ensure compliance with labor laws and company policies, and manage internal, external and client audits.
• Evaluate and manage recruitment technologies and tools, and stay up to date on industry trends.
• Manage relationships with external vendors such as background check, assessment and payroll providers.
• Improve the candidate experience from application to onboarding.
• Promote continuous improvement, automation and faster time-to-fill.

Required profile

• Experience managing and developing teams in a fast-paced environment.
• Knowledge of onboarding, ATS and recruitment technologies, including contracting, background checks and onboarding documentation.
• Strong understanding of employment laws, regulations and compliance best practices.
• Experience with audit activity and ensuring candidate compliance.
• Excellent communication, collaboration and stakeholder management skills.

Required skills

• Data analysis, metrics reporting and recruitment analytics
• Applicant tracking systems (ATS)
• Recruitment technologies and tools

The company offers competitive industry salaries and comprehensive benefits, encourages internal mobility and professional growth, and welcomes applicants of all backgrounds. Applications are made through the company's careers page.