ServiceNow Consultant (Senior Associate)

About the role

PwC's Technology Advisory team in Athens is looking for an ambitious, self-driven ServiceNow Consultant (Senior Associate). You will design and guide the implementation of ServiceNow ITSM solutions aligned with business needs and ITIL best practices, and support configuration and customization of modules such as ITSM, ITOM or CSM.

Key responsibilities

• Translate client requirements into working solutions and support configuration and customization of ServiceNow modules
• Drive process improvements and automation, and support ITSM framework adoption across incident, problem, service, demand and portfolio management
• Deliver training and enablement to users and stakeholders when required
• Build reports and dashboards to track KPIs and performance
• Own end-to-end project management of ServiceNow engagements, including scope, schedule, budget and stakeholder governance
• Contribute to operating model design and ServiceNow transformations
• Support business development by helping with proposals, RFP/RFI responses and solution pitches, including effort and licensing estimates

Required profile

• University degree in Computer Science or another relevant field; advanced degrees (MBA, Master's) are a plus
• Proven experience delivering ITSM/ServiceNow projects
• Experience leading workstreams or mentoring junior team members
• Experience in banking or energy sectors is highly appreciated

Required skills

• Experience in ServiceNow and ITSM (ITIL-based processes)
• Hands-on experience with ServiceNow modules such as ITSM, workflows and CMDB
• Understanding of IT governance and operating models
• Strong communication skills with technical and non-technical stakeholders

What we offer

• Hybrid working model
• Career growth through local and global opportunities
• Continuous learning and certifications
• Extra leave days and wellness initiatives