IT Governance Senior Associate

About the role

PwC's Technology Advisory team in Athens is looking for an ambitious, self-driven IT Governance Senior Associate. The role focuses on IT Service Management (ITSM) and IT governance, helping clients' technology units and departments adopt effective ITSM processes and frameworks.

Key responsibilities

• Develop ITSM frameworks according to best practice, working with stakeholders to design or optimise ITIL-based processes such as demand, incident, problem, change and service request management.
• Take part in designing ITSM solutions: collect requirements, liaise with technical teams and adapt processes to the platform's tested good practices.
• Identify process improvement opportunities through automation and ITSM tools, improving response times and reducing manual effort.
• Create training materials and run training sessions on ITSM and IT governance processes.
• Help clients implement ITSM frameworks so they fit into day-to-day operations.
• Build detailed reports and dashboards tracking ITSM performance against KPIs.
• Assess and design technology operating models covering people, governance, processes and technology.
• Support business development by contributing to technical and financial proposals, work plans, product playbooks and pitch decks for ITSM, IT governance and IT operating model consulting.

Required profile

• University degree in Computer Science or another relevant field; advanced degrees (MBA and/or Master's) are viewed favourably.
• Demonstrated experience implementing ITSM frameworks (such as ITIL) and governance structures.
• Experience in energy or banking is highly appreciated.
• Track record of delivering high-impact ITSM projects from a consulting or implementation perspective.
• Experience leading project teams and mentoring junior staff.
• Ability to build programmes from concept to execution and communicate clearly to technical and non-technical audiences.

Required skills

• Experience with ITSM tools such as ServiceNow, BMC Remedy or Jira is highly regarded.

What we offer

• A hybrid working model.
• Career growth through local and global opportunities.
• Continuous learning and professional certifications.
• Extra leave days and wellness initiatives.