Patient Journey Partner Lead

About the role

Roche is looking for a Patient Journey Partner Lead (PJP Lead) in Athens. As a VACC leader, you embrace the Pharma Operating principles and drive enterprise thinking and customer centricity, working closely with the respective Squad Leads to enhance the patient journey and guide Patient Journey Partners (PJPs). The role is described as visionary, architect, catalyst and coach.

Key responsibilities

• Drive the vision of customer excellence across the patient journey with the PJP team and Squad Leads, using an omnichannel approach
• Coach the PJP team on commercialization excellence (capabilities, mindset, practices)
• Develop and coach a high-performing team to strengthen enterprise thinking and a sense of urgency
• Guide and support PJPs in skill development such as account planning, regional analysis, action planning, insights collection and evaluation
• Define standards, feedback loops and measures of value and outcome to ensure consistent customer engagement
• Ensure PJPs have the capabilities needed to meet the portfolio team's MTOs and STOs

Required profile

• Several years of experience in pharma customer engagement, with a proven track record of building and growing stakeholder relationships; PJP experience is highly valued
• Deep knowledge of the Greek healthcare market and its stakeholders
• Leadership experience, including managing teams and key stakeholders without formal authority; people leadership is a plus
• Strong communication skills in English and Greek

Required skills

• Understanding of the Greek healthcare system and its stakeholders
• Ability to build a high-performance team with a sense of urgency
• Business acumen and entrepreneurial mindset, with expertise in commercialization and customer experience
• VACC approach: coaching, asking powerful questions, giving feedback, and leading by example
• Conflict resolution, collaboration without silos, system thinking and a pioneer digital mindset