Operations Specialist – Loan Administration

About the role

The Operations Specialist reports to the Operations Team Leader and supports the efficient, accurate and compliant execution of loan administration, NPE operations, garnishments, subsidy processing and deceased account management within an SLA-driven outsourced banking operations environment.

Key responsibilities

• Manage end-to-end administration of performing and non-performing retail loan portfolios, including loan servicing, restructurings, collateral management and operational processing.
• Review and validate loan, collateral and legal documentation against internal policies, regulatory requirements and approved procedures.
• Process complex operations such as loan modifications, post-disbursement activities, subsidy schemes, garnishments and customer servicing requests.
• Coordinate with banks, legal advisors, notaries and public authorities to deliver operations on time and accurately.
• Monitor operational controls, reconciliations and reporting, support process improvement, UAT testing and compliance with SLAs, KPIs and risk management standards.

Required profile

• Bachelor's degree or diploma in Economics, Finance, Banking or a related field.
• 2 years' experience in operational support within financial services, banks or law firms.
• Knowledge of lending operations, collateral management and legal documentation.
• Proficiency in written and spoken Greek and English.

Required skills

• Good knowledge of MS Office, especially Excel and PowerPoint.
• Organizational, time management and multitasking skills; goal-oriented and able to work under pressure.
• Strong problem-solving and interpersonal skills.

What we offer

• Competitive salary, annual performance-based bonuses and a monthly meal allowance via a ticket restaurant card.
• Private medical insurance for you and your family.
• Monthly allowance for early education and coverage of expenses for children with neurodiversity or disabilities.
• Hybrid work model with flexible remote work.
• Modern offices with workstations, quiet areas, on-site restaurant and group fitness sessions.
• E-learning platforms, professional development, mentoring and career progression.
• Wellbeing, ESG and volunteering initiatives.