Online Reputation Management Executive

About the role

V+O Group, a communications, corporate affairs and advocacy consultancy active across Greece and the wider EMEA region, is looking for an Online Reputation Management Executive to join its ORM team. The role protects and strengthens brands' online reputation by monitoring digital conversations, investigating topics, spotting emerging narratives and turning findings into insights and communication initiatives. The ideal candidate has a strong interest in journalism, digital media and online research, with strong writing, analytical and synthesis skills.

Key responsibilities

• Research digital media, news sites, social media, blogs and forums to spot developments, topics, public perceptions and reputational risks.
• Investigate stories and discussions, verify information against original sources and connect related events and narratives.
• Create and adapt digital content and online responses for different brands and audiences, keeping each brand's tone of voice.
• Monitor conversations with social listening tools, web crawlers and alert systems to catch brand mentions and potentially harmful content early.
• Help the team address negative publicity, unfavorable reviews and online comments.
• Prepare clear, actionable reports that turn research findings into insights for clients.

Required profile

• Degree in Journalism, Digital Marketing or a related field.
• Excellent written and verbal communication, able to adapt to different brand voices and editorial guidelines.
• Strong research, analytical and critical-thinking skills.
• Solid understanding of search engines, social media, blogs, forums and social listening tools, ideally with hands-on experience.
• Organized, able to manage several clients and tight deadlines; able to work independently and collaborate across teams.
• Ability to spot reputational risks and help with reputation-management and crisis communication strategies.
• A journalism background or experience in reputation management and crisis communication is a plus; active use of social media and blogging is an asset.