Logistics Performance Analyst

About the role

efood, part of the Delivery Hero Group, is looking for a Logistics Performance Analyst in Athens. This is a business role with an analytical component: you will use data to monitor performance, identify opportunities, support decisions and recommend improvements across the customer experience and logistics operations. You will report to the Logistics Performance Manager and focus on a defined area of responsibility.

Key responsibilities

• Monitor performance within a defined area, identify trends, deviations and potential issues and assess their business relevance
• Analyse performance drivers and their link to customer experience and commercial metrics such as conversion rate and reorder rate
• Prepare clear findings and practical recommendations to improve service, processes and customer experience
• Contribute to monthly and quarterly business reviews with concise analyses, discussion points and recommendations
• Work with the manager and relevant teams to investigate business questions, communicate findings and follow up agreed improvement actions

Required profile

• At least 2 years of experience in business analysis, operations, logistics, performance management, product, commercial analysis, consulting or another relevant business environment
• Bachelor's degree in Engineering, Economics, Mathematics, Statistics, Business or another relevant field
• Nice to have: exposure to experiments, A/B tests or hypothesis-based analysis, product development, logistics, customer experience or operational performance, and experience in a digital platform, marketplace or fast-moving business

Required skills

• Experience analysing data and creating clear visualisations with tools such as Looker, Tableau, Google Sheets or similar
• Ability to prepare clear presentations and communicate findings effectively
• Familiarity with AI tools and a practical mindset for using them
• Structured, curious and ownership-driven approach, able to manage priorities and work independently

What we offer

• Remuneration package, ticket restaurant card, private medical and life insurance
• Online mental health platform with unlimited therapy and coaching sessions
• Online training platform, in-house cafeteria and gym, pension plan
• Global mobility plan, childcare allowance and free efood Pro subscription