Guest Relations Executive

About the role

Canaves Collection, a luxury hotel brand in the village of Oia on Santorini, is looking for a Guest Relations Executive for its Canaves Oia Suites. You will be the first point of contact for guests, helping them feel cherished and valued through warm, professional service.

Key responsibilities

• Get to know guests, understand their needs and exceed their expectations
• Handle guest inquiries and requests, including arranging surprises for special occasions
• Liaise between departments to ensure seamless service delivery
• Create memorable guest experiences

Required profile

• At least 1-2 years of experience in a guest relations or customer-focused role, preferably in luxury hospitality
• A degree in Hospitality Management, Tourism or a related field is an advantage
• Outgoing personality with excellent communication and interpersonal skills
• Fluent English; other languages are a plus
• Proactive handling of guest concerns, strong organization and attention to detail

Required skills

• Customer service and guest relations
• Familiarity with hotel property management systems (e.g. Opera) is a plus

What we offer

• Competitive remuneration package
• Accommodation in privately owned staff houses with WiFi and laundry
• One meal daily in the staff restaurant plus one snack during shifts
• Free access to a fully equipped staff gym
• Transportation to and from staff residences and workplaces
• Ongoing training and professional development
• Employee recognition programs, team events and volunteering actions
• Uniform, discounts and family rates in group properties in Santorini