Greek-English Customer Service Representative (Booking.com)

About the role

TTEC is hiring a Greek-English Travel Customer Service Representative in its offices in Athens, supporting its client Booking.com. The role is the first point of contact for accommodation partners, answering their questions and resolving issues quickly and accurately, whether by voice, chat or email.

Key responsibilities

• Answer incoming communications from customers and partners.
• Research and provide answers to resolve customer issues.
• Act as the first point of contact for accommodation partners, handling basic questions on room modifications, rates, availability and extranet tooling.
• Provide accurate, valid and complete information using the right tools, methods and processes.
• Ensure a high level of partner service and a positive partner experience.

Required profile

• Fluent in Greek and English.
• High school diploma or equivalent.
• 6 months or more of experience in customer service, hospitality, retail or food and beverage service.
• Caring and supportive nature; computer savvy.

What we offer

• Gross salary of 1,050 EUR plus a monthly performance bonus.
• Monthly meal allowance of 50 EUR (net).
• Private health insurance plan.
• 25 days of annual leave per year.
• Career growth and learning opportunities, and the chance to act as a brand ambassador for the client.