German & English Customer Care & Technical Support Agent

About the role

A German and English speaking agent is needed for a customer care and technical support position, working remotely from Greece (Piraeus) with a schedule of Monday to Sunday, 09:00–19:00. The company offers 9 days of fully paid training and a gross monthly salary of €1,400, plus a productivity bonus of up to €250 per month. Relocation support is offered, either as a full package (flight, hotel and real estate agency fee) or as a €250 allowance.

Key responsibilities

• Provide customer care and technical support by inbound and outbound calls, email and chat
• Handle after-sales inquiries and basic troubleshooting for coffee machines and grinders
• Support customers with non-functioning machines or grinders, delivery issues, refund requests and order inquiries
• Ensure a high-quality customer experience and accurate case documentation
• Work towards productivity and quality targets

Required profile

• No previous experience required; customer service experience is a plus
• German at C1 or native level
• English at a good working level (minimum B2)
• Knowledge of the Gulf region/market is an advantage for Arabic speakers

Required skills

• Typing speed of at least 25 words per minute
• Strong communication and problem-solving skills
• Customer-oriented mindset and willingness to learn

What we offer

• Fully paid on-site training and a work-from-home option after training
• Comprehensive healthcare coverage and free online Greek language courses
• Modern offices with break areas, employee discounts and a multicultural environment
• Career growth, internal mobility and a Great Place to Work–certified company
• Company-provided PC with multiple screens and a mobile internet router during onboarding