Global O2C Collections Analyst (French-speaking) - 12 Months Fixed Term

About the role

Pfizer's Global Finance & Business Services (F&GBS) is hiring a French-speaking Global O2C Collections Analyst for a 12-month fixed-term position. The analyst joins a virtual Global O2C Collections team reporting to the Global O2C Collections Director and works on customer collections, account management, dispute resolution and working capital optimisation. The role involves collaboration with customers and colleagues across countries, functions and business units.

Key responsibilities

• Analyse Accounts Receivable balances, including due and delinquent accounts, to ensure timely collection of third-party receivables.
• Run customer dunning and collection activities via ISC cases, emails, letters and inbound/outbound calls.
• Coordinate account resolution with internal stakeholders and execute agreed collection strategies.
• Resolve billing inquiries received through ISC cases, calls, emails and letters.
• Maintain the AR subledger, including adjustments and write-offs, manage default accounts and guide offsets and payment applications.
• Process customer refunds, from review and approval coordination to confirmation.
• Contribute to AR KPI reporting and performance analysis, and research and close open disputes.
• Manage escalations, communicate priorities and status to management and stakeholders, and hand off smoothly to Cash Application, Credit Risk, AR Accounting & Compliance, Gross to Net and other hubs.
• Keep records organised, support SAP PC control and audit documentation, and take part in F&GBS initiatives, AI automations and transformation projects.

Required profile

• Bachelor's degree in Finance, Accounting, Economics, Business Administration or a related field preferred.
• Fluent written and spoken English and French required.
• Up to 2 years of experience in Accounts Receivable, Collections, Credit Management, Customer Financial Services or Order-to-Cash preferred; experience in a financial shared services environment preferred.
• Cross-functional and multicultural team experience is an advantage; Dutch, Italian or Spanish is a strong advantage.

Required skills

• Microsoft Office, especially Excel, Word, PowerPoint and Teams.
• SAP ERP preferred; knowledge of SAP S/4HANA, ISC, FSCM Collections Management and Dispute Management is an advantage.
• Power BI, Fiori, Power Query and AI-enabled productivity tools highly desirable.

The work location is hybrid. Applications are made by sending a CV and a motivational letter in English.