German-Speaking Travel Customer Specialist (Permanent Contract)

About the role

This Travel Customer Specialist position is based in Greece and is open to German speakers. You will be the main point of contact for customers needing help with their travel arrangements, from booking modifications and payment questions to cancellations and unexpected itinerary changes. The work covers a wide range of requests through digital communication channels, and the employer offers a permanent contract.

Key responsibilities

• Assist travelers with questions and requests via chat and email
• Guide customers through the booking process and help manage existing reservations
• Handle amendments, cancellations, refunds and other requests in line with company policy
• Provide information on flights, accommodation, baggage, documentation and booking conditions
• Investigate payment issues, reservation discrepancies and account queries
• Support customers during flight cancellations, delays, missed connections and last-minute changes
• Coordinate with airlines, hotels, transport providers and internal departments to resolve issues
• Document interactions and update systems accurately
• Meet operational targets and quality standards, and take part in ongoing product and procedure training

Required profile

• Fluent German (C1/C2) and English (B2)
• EU citizenship or a valid Greek residence card
• Professional, detail-oriented and proactive mindset

Required skills

• Strong analytical, creative and communication abilities
• Problem-solving and customer service skills

What we offer

• Competitive salary based on experience and skills
• Performance bonuses for outstanding service
• Health and life insurance
• Meal allowance
• Permanent contract
• Remote work option