German-Speaking Customer Support Representative (Remote in Greece)

About the role

A BPO provider offering customer support, technical support and administrative services for global brands is hiring a German-speaking customer advisor to work remotely from anywhere in mainland Greece or its islands. The employer matches each candidate's profile to the best-fitting project, and offers a relocation package for those moving to Greece.

Key responsibilities

• Assist German-speaking customers by phone, email, live chat or messaging channels
• Diagnose and resolve customer inquiries, requests, account issues and product or service questions
• Log interactions, escalation notes and status updates in centralised CRM platforms
• Maintain high CSAT scores following project guidelines and QA standards
• Collaborate with support teams and team leaders to improve workflows

Required profile

• Native or fluent German (C1/C2) spoken and written, plus working English (B2)
• EU citizenship, an active Greek work permit or valid work authorisation
• Comfortable with modern operating systems, standard software and CRM platforms
• Exceptional verbal and written communication and active listening
• Quiet home office with stable high-speed internet; IT equipment provided

What we offer

• Gross monthly base salary of 1,200 to 1,400 EUR, paid in 14 installments under Greek law plus performance bonuses
• Full-time 40-hour week with flexible shifts
• Relocation package: pre-paid flight, up to two weeks of paid hotel accommodation and administrative support for tax, social security and housing
• Project matching across tech, finance, retail, travel and media, fully paid onboarding and training, and internal career paths
• Public health insurance, employee assistance programmes, local store and gym discounts and virtual team events

To apply, send an updated CV in English or German; the recruiter contacts candidates for an introductory interview about the best-fitting project.