German Customer Service Specialist (Remote from Athens)

About the role

An automotive project is looking for a German Customer Service Specialist based in Athens, Greece. The role delivers customer service by phone, email or chat to Spanish-speaking customers, representing a world-leading automotive brand. The position is fully remote from Greece, with a 15-day training period and a base salary of 1,300 EUR gross per month, plus a performance bonus of up to 150,000 EUR.

Key responsibilities

• Deliver customer service by phone, email or chat to Spanish-speaking customers.
• Assist with inquiries about products, services, warranties and technical support.
• Provide effective, professional and efficient solutions.
• Accurately document and manage customer interactions.
• Act as a brand ambassador, maintaining the prestige of the company.

Required profile

• German at C2 level (native or near-native).
• English at B2 level.
• Willingness to relocate to Greece if not already living there; relocation support is offered.
• Good computer skills and adaptability to different tools and platforms.

What we offer

• Fully paid training of 3 weeks with certified instruction.
• Comprehensive health care plan plus employee discounts.
• Career advancement with clear development pathways.
• Free online Greek language courses.
• Access to modern premises in Athens and work from anywhere in Greece.
• Relocation support: all expenses covered (flight, hotel, agency fee) or a 250 EUR allowance plus agency fee.