German Customer Agent - Travel Industry, Fully Remote in Greece

About the role

This fully remote position is for a Travel Customer Specialist who acts as the main point of contact for customers needing help with their travel arrangements. The role covers everything from booking modifications and payment questions to cancellations and unexpected itinerary changes, providing clear information and solutions across digital communication channels.

Key responsibilities

• Assist travelers with questions and requests through chat and email
• Guide customers through the booking process and help manage existing reservations
• Handle amendments, cancellations, refunds and other requests in line with company policy
• Provide information on flights, accommodation, baggage, documentation and booking conditions
• Investigate payment issues, reservation discrepancies and account queries
• Support customers during flight cancellations, delays, missed connections and last-minute changes
• Coordinate with airlines, hotels, transport providers and internal departments to resolve issues
• Document interactions and update systems accurately
• Meet operational targets and quality standards, and develop product knowledge through training

Required profile

• Fluent German (C1/C2) and English (B2)
• EU citizenship or valid Greek residency card
• Analytical, creative and communication skills; professional, detail-oriented and proactive mindset

What we offer

• Competitive salary based on experience and skills
• Performance bonuses for outstanding service
• Health and life insurance
• Meal allowance
• Permanent contract
• Fully remote work