Travel Customer Specialist (Dutch-speaking, Remote)

About the role

A travel company is looking for a Travel Customer Specialist who speaks fluent Dutch and works remotely. As the main point of contact for customers, you will help people with bookings, reservations and unexpected travel disruptions, giving clear information and solutions across digital channels such as chat and email.

Key responsibilities

• Answer customer questions and requests by chat and email, and guide customers through the booking process and management of existing reservations.
• Handle booking amendments, cancellations, refunds and other requests in line with company policy.
• Provide information on flight schedules, accommodation, baggage, travel documents and booking conditions.
• Investigate payment issues, reservation discrepancies and account questions.
• Support customers during flight cancellations, delays, missed connections and last-minute changes, coordinating with airlines, hotels and transport providers.
• Document all interactions and update systems accurately.
• Meet operational targets and quality standards, and take part in ongoing training on travel products and destinations.

Required profile

• Fluent Dutch (C1/C2) and English (B2).
• EU citizenship or a valid Greek residence card.
• Analytical, creative and communication skills; professional, detail-oriented and proactive.

What we offer

• Permanent contract with competitive salary based on experience.
• Performance bonuses and comprehensive health and life insurance.
• Meal allowance and the option to work from home.