German Customer Advisor - Athens

About the role

Cross Border Talents is looking for a German Customer Advisor to join its German Customer Support team in Athens, Greece. The role suits German speakers who want to build a career in a multicultural environment in historic Athens.

Key responsibilities

• Provide high-level support to customers by phone and email on a range of issues
• Give accurate, valid and complete information using the right procedures
• Own each customer query and ensure a timely resolution and response
• Build meaningful relationships by answering questions courteously, friendly and professionally
• Meet and exceed customer service quality goals, compliance regulations and productivity targets
• Create a valued customer experience and follow management directions while giving feedback

Required profile

• Native or proficient German (C2)
• Intermediate English (at least B2), verbal and written
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, and curiosity as an investigator and problem solver
• EU citizenship or a valid work permit for Greece
• Local candidate or willingness to relocate to Athens

What we offer

• Very competitive wages and stability
• Private healthcare and dental insurance
• Continuous learning and development opportunities
• A safe, friendly, creative and technological organisation in an international, multicultural setting