Front Office Shift Leader

About the role

The Conrad Athens The Ilisian, a new luxury hotel located within The Ilisian in central Athens, is looking for a Front Office Shift Leader. You will supervise the front office team during your shift, make sure guests receive outstanding service and handle guest inquiries and issues while upholding the hotel's luxury standards.

Key responsibilities

• Supervise front office operations and lead the front desk team during shifts, ensuring seamless check-in and check-out.
• Handle guest inquiries, requests and complaints professionally and efficiently.
• Coordinate with other departments and with Guest Relations and Housekeeping for special arrivals, early check-ins and late departures.
• Assist in training new front office staff on procedures and service expectations.
• Uphold Hilton's LQA and Forbes standards, deliver shift briefings, assign tasks and monitor performance.
• Personally welcome VIPs and Hilton Honors Elite guests and ensure their preferences and benefits are met.
• Ensure accurate use of Opera PMS, OnQ and internal communication tools, and manage daily reporting such as shift handovers, guest folios and discrepancy reports.

Required profile

• Minimum of 2 years of experience in a supervisory or leadership role within a luxury hotel.
• Degree in hospitality management or a related field preferred.
• Strong leadership qualities and excellent customer service skills.
• Excellent command of English and Greek (written and spoken); additional languages are a plus.

Required skills

• Familiarity with hotel management systems, specifically Opera PMS, is a plus.
• Ability to multitask and work efficiently in a busy environment.

What we offer

• A competitive remuneration package.
• Private medical insurance.
• Career development opportunities.