Front Office Agent

About the role

The Conrad Athens The Ilisian, a new luxury hotel located within The Ilisian in central Athens, is looking for a Front Office Agent. As the first point of contact for guests, you will represent the hotel's commitment to exceptional service by managing check-ins and check-outs, giving guests information on the hotel's offerings and making sure every stay is welcoming and memorable.

Key responsibilities

• Greet and welcome guests on arrival with a warm, courteous and professional first impression.
• Manage check-in and check-out efficiently, including accurate payment processing and reservation handling.
• Provide accurate information on hotel services, amenities and local attractions.
• Address guest inquiries, requests and concerns promptly and professionally.
• Maintain up-to-date records of room availability, reservations and guest details in the property management system.
• Liaise with housekeeping and maintenance to coordinate guest needs and resolve issues.
• Handle guest feedback and complaints tactfully, following up until resolved.
• Take part in daily briefings and team meetings, follow hotel policies, procedures and security protocols, and carry out other administrative duties at the front desk.

Required profile

• At least 2 years of experience in hotel front office or guest service roles, ideally in a luxury hotel.
• A degree in hospitality management or a related field is a plus.
• Strong customer service skills and a genuine passion for hospitality.
• Excellent communication in Greek and English; additional languages are a plus.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Strong attention to detail and a proactive approach to guest needs.

Required skills

• Proficiency with hotel management systems such as Opera PMS is advantageous.

What we offer

• A competitive remuneration package.
• Private medical insurance.
• Career development opportunities.