English-Speaking Customer Expert - Cloud Platform

About the role

TP in Greece is looking for English-speaking Customer Experts to join its English Technical Support team. You will provide 24/7 help-desk support for users of a cloud storage company's online backup and file synchronization services, answering inquiries and technical issues by phone and e-mail. The client is an American company specializing in cloud storage.

Key responsibilities

• Provide 24/7 help-desk support via phone and email in English
• Help users with their inquiries and technical issues to improve the online user experience for millions of people worldwide
• Follow company and client procedures and guidelines
• Stay positive and proactive, and share ideas and solutions with colleagues

Required profile

• Excellent written and spoken English
• Technical background and familiarity with technology trends
• Customer service experience is appreciated
• Positive attitude and team spirit

Required skills

• Good technical troubleshooting and problem-solving skills
• Excellent writing and verbal communication in English

What we offer

• Competitive monthly salary plus two extra salaries per year
• Referral program with bonuses
• Health care benefits and numerous discounts
• Full training by certified instructors and professional growth opportunities
• Free online Greek language courses
• Modern workplace with break areas, and a certified "Great Place to Work" company