Customer Service Specialist – Greece

About the role

As a Customer Service Specialist in Greece you will be the primary link between customers, sales, supply‑chain and logistics, ensuring every order and interaction meets JDE Peet’s high service standards.

Key responsibilities

• Own the end‑to‑end order management process, guaranteeing accuracy and timely delivery.
• Serve as the first point of contact for customer enquiries, providing professional and solution‑oriented support.
• Identify and resolve order‑processing errors before they affect customers.
• Analyse service challenges, uncover root causes and propose continuous‑improvement initiatives.
• Handle complaints, returns and queries with urgency and accountability.
• Collaborate with logistics, supply‑chain and sales teams to align customer expectations with business priorities.

Required profile

• Bachelor’s degree in Supply Chain or Business Administration.
• Experience in customer service or supply‑chain functions, preferably within FMCG.
• Customer‑centric mindset and strong teamwork orientation.

Required skills

• Proficiency with SAP (Order to Cash, master data).
• Advanced Microsoft Excel skills.
• Full professional proficiency in written and verbal English.