Customer Service Representative (German-speaking) - Hybrid Athens

About the role

An international team supporting German-speaking customers of a leading household appliances brand is looking for a Customer Service Representative in Athens. You will help customers make the most of their household and kitchen products, from air fryers and coffee makers to vacuum cleaners and blenders. The position is hybrid, based at Neos Kosmos, with daytime hours 10:00-18:00, Monday to Friday, starting 7 December. Only local candidates living in Athens or its surroundings are considered.

Key responsibilities

• Support German-speaking customers by phone, email and chat
• Answer questions about products, orders and deliveries
• Guide customers through product setup, use and basic troubleshooting
• Help with returns, refunds and exchanges
• Keep clear records of customer interactions and follow up on unresolved cases
• Provide friendly, professional and solution-oriented support

Required profile

• German at C1/C2 level; English at B2 or higher for training and internal communication
• Some previous experience in customer service; 10 days of fully paid English training is provided
• Lives in Athens or the surrounding area and can work from the Neos Kosmos office
• Available to work 5 days a week, including scheduled weekends
• Clear communication, patience and practical problem-solving skills
• EU citizenship or a valid residence and work permit in Greece

What we offer

• Monthly pay of €1,400-€1,530 gross, plus a meal card (about €60 net per month) and two extra base-salary payments per year
• Permanent full-time Greek employment contract
• 10 days of fully paid English training and ongoing learning opportunities
• Private health insurance from day one, including dental and optical care
• Company-provided work equipment and free gym access
• Free online language courses, including Greek
• 20 paid holidays per year, rising to 21 after one year and 22 after two
• Anniversary bonus of €500 gross after one year
• Rooftop cinema with Acropolis views and an on-site cafeteria
• Referral bonuses, company events and team activities, plus international career development opportunities