Customer Service Executive

About the role

As a Customer Service Executive at IWG you will be the first point of contact for our members and their guests, ensuring every interaction is welcoming and professional. You will work in a vibrant, global workspace environment where you help keep daily operations running smoothly.

Key responsibilities

• Provide a warm, friendly welcome to customers and guests each day.
• Manage on‑site tasks that support the smooth operation of the workspace.
• Assist members with inquiries, bookings, and any issues that arise.
• Collaborate with colleagues to create a positive atmosphere for everyone.

Required profile

• Excellent communication skills and a genuine love for interacting with people.
• A positive, outgoing, can‑do attitude.
• Ability to follow direction, learn new procedures quickly and apply them confidently.
• Motivation to perform at your best each day and continuously improve.

Required skills

What we offer

• Fun, challenging and rewarding career in a fast‑growing global company.
• Award‑winning induction training and ongoing development opportunities.
• Clear promotion pathways and performance‑based incentives.
• Flexible, personalised benefits supporting mental, physical and financial wellbeing.