Customer Service Call Center Agent

About the role

Engel & Völkers Greece is seeking a communicative, customer‑focused Call Center Agent to become the first point of contact for current and prospective clients. You will handle inbound calls, answer enquiries about the company’s real‑estate portfolio, and ensure every interaction reflects the brand’s high service standards.

Key responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information on Engel & Völkers properties to callers.
• Assign qualified leads to the Sales Team.
• Address customer requests and concerns efficiently.
• Support issue resolution as they arise.
• Build lasting relationships through consistent, high‑quality service.

Required profile

• Higher education qualification.
• Fluency in Greek and English, both written and spoken.
• Excellent written and verbal communication skills.
• Strong customer‑oriented attitude.
• Ability to multitask, prioritize and manage time effectively.
• Previous experience in a similar role is an advantage.

Required skills

• Proficiency with Microsoft Office.
• Proficiency with Google Workspace.

What we offer

• Competitive compensation package.
• Monthly meal allowance.
• Private health insurance coverage.
• Access to Coursera and other upskilling opportunities.
• Professional development and career growth pathways.
• Wellbeing package with exclusive discounts and lifestyle benefits.