Customer Experience Agent / Associate

About the role

Maersk is looking for a Customer Experience Agent in Athens who will serve direct customers and onboard them into the Maersk environment. The role covers the end-to-end shipping process, case management, customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.

Key responsibilities

• Manage shipment processes in line with company procedures and import/export regulations, ensuring smooth execution
• Build strong customer relationships, understand their business needs and drive new business opportunities
• Provide proactive support, track shipments and notify customers of deviations from the transport plan, suggesting alternatives
• Meet local KPI targets, including up-selling end-to-end products and identifying areas for improvement

Required profile

• Customer-centric mindset focused on excellent customer support
• Excellent communication, problem-solving and relationship-building skills
• Good planning skills and the ability to work under pressure to meet deadlines
• Professional proficiency in English and Greek

The salary range is 20,900 - 29,000. No relocation or visa support is provided. Applicants should send their CV in English.