Customer Consultant (German Speakers) - Automotive

About the role

The German Customer Support Team of the world's largest automotive company, which develops, manufactures, distributes and sells premium and luxury cars and vans, is looking for fluent German speakers to join its team in Greece. The role covers digital services for luxury vehicle owners.

Key responsibilities

• Provide customer service and technical support on digital services via inbound calls, chats and emails
• Build customer trust through empathetic, personalised conversations
• Aim for first-call resolution and take full ownership of customer needs and issues
• Listen actively and engage clients in a friendly, professional way
• Solve problems in line with company customer service policies
• Maintain a high level of customer satisfaction and keep a customer relationship database

Required profile

• Native or near-native German (C1, oral and written)
• Fluent English (B2, oral and written)
• EU passport and relocation to Athens
• Ability to work remotely from home, only if you already live in Greece
• Ability to work in shifts, including about 5 nights per month, in a 24/7 department

Required skills

• Excellent communication, troubleshooting and problem-solving skills
• Basic technical skills such as smartphones, internet apps and MS Office

What we offer

• Competitive salary of 14 payments per year and a performance-based bonus
• Relocation costs covered
• Home-office option, only if you already live in Greece
• Health package and provided equipment
• Paid training and development
• Multicultural, modern work environment