SMB Account Executive

About the role

efood, part of the Delivery Hero Group, is looking for an enthusiastic, results-oriented Small-Medium Businesses Account Executive. The role focuses on building, managing and nurturing relationships with small to medium-sized restaurant and café partners, helping them succeed through revenue growth and strong customer service.

Key responsibilities

• Manage a portfolio of small to medium-sized restaurant partners, keeping regular communication and strong relationships.
• Analyze partner performance metrics with them, offering data-driven insights and growth recommendations.
• Identify upselling opportunities for eFood's services, features and promotions to maximise partner revenue.
• Onboard new partners with training on the platform, tools and best practices.
• Act as the main point of contact for partner issues, resolving them with internal teams.
• Stay informed on industry trends and competitors, and keep accurate records of interactions, account status and sales pipeline, reporting regularly to SMB account management.

Required profile

• Experience in account management, sales or customer success, preferably in food delivery, e-commerce or hospitality.
• Bachelor's degree in Business Administration, Marketing or a related field.
• Strong communication and interpersonal skills, analytical mindset and customer focus.
• Fluent in Greek and English, written and spoken.

Required skills

• Proficiency in CRM software and MS Office Suite.

What we offer

• Remuneration package based on results, a restaurant card and a pension plan.
• Private medical and life insurance, and round-the-clock access to an online mental health platform.
• Online training platform, in-house cafeteria and gym, and a global mobility plan.
• Childcare allowance per child and a free eFood Pro subscription.