Reservations Agent – 91 Athens Riviera

About the role

Domes Resorts is hiring a Reservations Agent for its new Glamping and Members Club "91 Athens Riviera", a luxury cabana beach club in Voula, Athens. The role sits in the Sales department and supports the Reservations Manager and Front Office team in achieving occupancy and revenue objectives.

Key responsibilities

• Input reservations accurately, recording guest preferences and special requests.
• Give guests up-to-date information on room types, amenities, promotions and packages.
• Carry out check-in and check-out, including payment collection.
• Help guests with restaurant reservations and transport arrangements.
• Handle guest complaints and special requests professionally and empathetically.
• Keep guests informed via WhatsApp and other channels during their stay.
• Assist with guest transport within the property using the hotel buggy.
• Follow approved rates, availability and commercial strategies, and report booking trends and feedback to supervisors.
• Manage billing, issue invoices and keep transaction records accurate.
• Keep guest records up to date in the property management system (Opera).
• Prepare daily, weekly and monthly occupancy, booking and cancellation reports, and monitor cancellation and no-show rates.

Required profile

• Previous experience in reservations, front office or guest services in a luxury hospitality setting is preferred.
• Excellent communication and interpersonal skills, able to work fast-paced and under pressure.
• Problem-solving approach with attention to detail.

Required skills

• Proficiency in hotel property management systems such as Opera and Amadeus, and booking platforms.
• English is required; a second language is a plus.
• Basic knowledge of hotel revenue management principles is advantageous.

What we offer

• A competitive remuneration package.
• Opportunities to grow and develop skills within the group.
• A safe, secure environment in a fast-paced organisation.