Greek-Speaking Travel Agent

About the role

Etraveli Group, a global flight technology provider, is looking for a Greek-speaking travel agent in Athens. You will help clients complete their travel itineraries by phone, email and social media, using the reservation systems, and will also promote and sell flight add-on products. The position reports to a First Line Customer Care Team Leader.

Key responsibilities

• Receive and process incoming calls, emails and social media requests
• Provide quality service to customers, handling inquiries and complaints professionally
• Manage flight cancellations, rebookings and force majeure situations
• Develop and recommend improvements to methods and procedures to improve accuracy, efficiency and responsiveness of the Customer department
• Report technical issues, customer complaints and other problems

Required profile

• Native or fluent Greek (spoken and written)
• Good knowledge of English
• Customer service experience
• Ability to learn and adapt to new software technologies
• Nice to have: experience with KPIs and GDS knowledge (Amadeus or Sabre)

What we offer

• Monday to Friday morning shifts, standard schedule
• Competitive salary with a customized incentives programme
• GDS training covering Amadeus and Sabre with a certificate of completion
• Hybrid working, combining remote and office work
• Private health insurance through partners and two extra medical leave days
• Monthly ticket restaurant card usable in restaurants, cafes, stores and supermarkets across Greece
• Office in central Athens with free breakfast, coffee and tea, ping pong and video games, plus company events