Customer Excellence Specialist - Satellite Data

About the role

ICEYE, a global leader in synthetic aperture radar (SAR) satellite operations for Earth observation, is looking for a Customer Excellence Specialist in Athens, Greece. The role manages the complete order-to-delivery process for ICEYE's SAR satellite data across the EMEA region, ensuring customers receive timely and accurate imagery. It reports to the Customer Excellence Manager and follows a hybrid, shift-based schedule including one weekend shift per month, with no night shifts; employment is subject to security screening.

Key responsibilities

• Oversee the full order process from submission to delivery and prepare feasibility studies for satellite imagery
• Plan satellite resources for SAR image capture and perform image quality control
• Resolve customer inquiries and complaints and act as the main interface between clients and ICEYE
• Collaborate with satellite operations, sales, analytics and product teams on project and customer issues
• Serve as contact for EMEA governmental contracts and commercial clients, and report KPIs and anomalies to management
• Contribute to process improvements and documentation, and coordinate service training for internal and external customers
• Monitor order progress and provide accurate KPIs to internal and external stakeholders

Required profile

• Proven experience in customer excellence or account management roles
• Bachelor's degree or practical experience in geography, remote sensing or aerospace
• Excellent verbal and written communication in English and Greek
• Strong analytical and problem-solving skills with attention to detail