Partner Success Manager

About the role

Epignosis, a Greek SaaS company serving 12,000+ companies and 22+ million learners worldwide, is looking for a Partner Success Manager. The role ensures that the growing network of partners has the support, resources and operational guidance they need to succeed, working closely with Partner Account Management, Partner Marketing and other internal stakeholders.

Key responsibilities

• Monitor partner health, engagement and satisfaction, identify risks and coordinate timely interventions with Partner Account Managers
• Act as the main point of contact for day-to-day partner support, resolving operational requests and handling escalations
• Ensure partners have access to tools, systems and resources such as demo environments, pricing information and sales enablement materials
• Coordinate partner training, certification and recertification, and track participation and completion
• Maintain partner operational readiness after onboarding, keeping partner information and portal content up to date
• Support partner business reviews by preparing health metrics, certification updates, satisfaction insights and operational reports
• Coordinate Salesforce access, partner referrals, opportunity routing and approved administrative or subscription changes
• Collaborate with internal teams to improve partner processes and the overall partner experience

Required profile

• Experience in partner operations, partner success, customer success, sales operations or a similar customer- or partner-facing role, ideally in a B2B SaaS environment
• Strong organisational skills and the ability to handle multiple requests, priorities and stakeholders at once
• Excellent communication and relationship-building skills, with a customer-centric, solution-oriented mindset
• Comfortable coordinating training, onboarding or certification activities and tracking participation
• Detail-oriented and proactive, able to work in a fast-paced, international environment with cross-functional teams

Required skills

• CRM systems and management of operational data, reports and workflows
• Analyzing engagement metrics and turning insights into actionable recommendations
• Plus: experience with channel partners, resellers or technology service providers; familiarity with SaaS, HR tech, EdTech or IT services; Salesforce or PRM platforms; partner portals, certification programmes and sales enablement resources; partner health metrics, NPS/CSAT surveys and business reviews

What we offer

• Competitive salary and bonuses, plus stock options for all team members
• Private health coverage, nutritionist access and in-house blood bank
• Generous family policy, daily meals and a monthly meal allowance
• OASA transport card or parking space, and hybrid work between home and the Athens office
• Learning budget for coaching, conferences and university degrees
• Access to the Starttech Ventures ecosystem of SaaS companies